Terms of Service

The Service is for owners and managers of restaurants, bars and similar businesses, for business purposes. By buying a report, you confirm that you are at least 18, that you are buying for your business, and that you can accept these Terms for it.

• A free 12-question diagnostic with a preliminary result.
• For a one-time fee, a full report for one restaurant, shown on screen right after payment and sent to the email address you give at checkout.
• The report is generated automatically from your answers, RestaurantDoctorAI's targets for each type of restaurant and a playbook of standard restaurant practices. Parts of it are written with the help of artificial intelligence (AI).
• The $19.99 report also includes one check-up. It covers your plan's first full calendar month: the next calendar month after you pay, or the month you pay in if you pay in its first three days. It opens on the 1st of the month after that and stays open for about two months. We email you a button when it opens. You tell us which fixes you started, update your answers and add that month's figures, and get a progress report and a new plan. There is one check-up per report, and it isn't available after a refund.
• Optionally, the Restaurant Fix Kit: four Excel workbooks for food cost, labor and prime cost, delivery app pricing, and waste and ordering, each with a printable PDF of the same sheets. It is a one-time price, shown beside a box at checkout that is never ticked for you, or you can add it from your report page after paying. We email the files once to the address you paid with, and you can download them again from your report page.
• Optionally, an upgrade from the standard report to the premium report after you have paid, for the difference between the two prices, which is shown before you pay. It adds the form for your real numbers, a report written again from them if you add them, and the check-up, and it is offered only while that check-up hasn't closed.
• Optionally, our AI restaurant expert: 5 free questions, then a 30-day pass paid once, described in section 3.
• Optionally, a review reading, paid once: we read your restaurant's newest Google reviews and show the stars, a chart of what guests praise and complain about, a summary and what to do about each complaint, from official rules and our own guides and tools, described in section 3.
• Optionally, Review Watch: a monthly subscription for the review reader, described in section 3. You can cancel it anytime.
• How AI sees your website: a free grade and first three fixes for the restaurant you pick, and optionally its full report, paid once, described in section 3.
• Optionally, the AI phone line and its table bookings add-on: monthly plans, described in section 3. You can cancel the phone line or turn the add-on off anytime.
• Apart from these, there is no subscription and no recurring charge.

• Every figure in the report is an estimate, usually a range, based on your multiple-choice answers and general benchmarks. It is not a measurement or audit of your books, and your actual results will differ.
• If you add your own figures, we use them as you give them and don't check them against your records.
• The report is general operational information. It is not financial, accounting, tax, legal, employment or other professional advice, and it doesn't create a professional relationship between us.
• Before acting on it, especially on staffing, wages, working hours, pricing or taxes, check the rules that apply to your business and talk to a qualified adviser where needed.
• Parts written with AI can contain mistakes. We don't promise any savings, revenue or other result.
• The Fix Kit's workbooks do arithmetic on the figures you type in, and the example figures in the workbooks and their PDFs are made up to show how they work, not benchmarks or advice. Check them against your own records and your own payroll and tax figures.
• You are responsible for your business decisions and for how you use the report.

Free calculators and guides

• Our free calculators, including the ones inside our guides, give estimates from the figures you enter, our targets and public reference data such as USDA nutrition values. We don't check what you enter, and your actual results will differ.
• The calculators and guides are general information. They are not financial, accounting, tax, legal, nutrition or medical advice.
• The menu calorie counter is not a laboratory analysis, and no calculator or guide is a check that you meet any law, such as menu labeling or wage rules. Real food varies with suppliers, trimming, cooking and portion size.
• If you show calories or any other figure from them to customers, for example on a menu, you are responsible for its accuracy and for following the rules where you operate.
• To the fullest extent the law allows, the calculators and guides are provided “as is”, without any promise that their results are accurate or complete.

The AI restaurant expert and its 30-day pass

• Our AI restaurant expert answers questions about running a restaurant. It is an AI. Its answers draw on our guides, sourced facts and calculators, and they can still be wrong: check an answer against the sources listed under it before you act on it. It can also run a guided consult, whose questions and sums are ordinary code, and give you a one-page plan. Its figures are what you typed and what our calculators work out from them; we don't check them against your books. The targets are RestaurantDoctorAI's own. A plan is a draft for you to change, and we don't promise any result.
• Its answers and plans are general information, not financial, accounting, tax, legal, employment or other professional advice. On laws and taxes it points you to the rule and to who to check with; it doesn't tell you what you're allowed to do.
• The first 5 questions are free, with no account. After that, a 30-day pass is paid once: up to 50 questions a day, each day running midnight to midnight Pacific time, for 30 days from payment, to the minute. It never renews, and there is no recurring charge. A guided consult's steps and finding are free and don't use your questions. Its plan comes with a 30-day pass or an AI phone line that's on.
• It comes at no extra charge with an AI phone line that's in its free trial or paid up, while you're signed in, under the same 50 questions a day. It stops when the line ends or its payment fails.
• The pass is for you and your business. Its private link turns it on in each browser you open it in, so keep the link private, and please don't share or resell it.
• To keep it working for everyone, we may pause the free questions for the day when demand is high, and we may refuse a request that tries to misuse it. The pass's refund rules are in our Refund and Return Policy.

The review reader

• The review reader reads the newest public Google reviews (up to 100) of the restaurant you pick, which we fetch through a review data company after you pay. The topics and the summary are read by AI and can be wrong; the stars, dates and replies are Google's, the counts are added up by our code, and the quotes are copied from the reviews. What to do comes from official rules we link to (check how your state applies them) and from our own guides and tools, each marked as ours.
• Pick only your own restaurant, or one you have permission to work for, as you confirm before paying. The reading is general information, not legal or professional advice.
• One payment covers one reading, with up to 3 tries if fetching or reading doesn't finish. The reading stays under a private link we email you for 90 days, then it is deleted, so save or print it if you want to keep it. Keep the link private.
• Refunds follow section 7: within 14 days of buying, for any reason.
• Review Watch costs the monthly price shown before you subscribe, charged each month through Stripe until you cancel. It includes a full reading each month and, about once a week, an email about each new unhappy Google review with a reply drafted. Cancel anytime from the watch's page, linked in every one of its emails: it stops at the end of the month already paid for, and nothing more is charged. Your first month follows the 14-day refund in section 7; months after that aren't refunded once they've started.
• Advisor packs: a pack of review reading codes is paid once; each code makes one reading of the restaurant it's used for, and codes never expire. Use a code only for a restaurant you have permission to work for. Within 30 days of buying, we refund the codes you haven't used, and those codes stop working.

How AI sees your website

• It reads the public Google listing and the public website of the restaurant you pick and runs Google's phone speed test. Your grade, area scores, first three fixes, what a basic AI reader gets from your home page and each AI question with its answer are free, within a daily limit.
• The full report costs $4.99, paid once, for one restaurant. It adds our checks with what to fix, our reasons for each AI answer and what to do next, whether assistants can order, and our comparison with places nearby. Google's own review summary, when Google has one, is free and isn't part of what you pay for. It's general information about what we could read, not a promise of any result.
• It's made fresh each time you open it, so it can change, and its checks need Google and your website to answer. We email you a private link that works for 90 days from your payment, up to 30 opens. Keep the link private.
• Refunds follow section 7: within 14 days of buying, for any reason. A refund or a dispute closes the link. If you pay again for the same restaurant with the same email while your link still works, we refund the second payment automatically and send no second link.
• Links we emailed to people who unlocked a check before November 3, 2026 keep working, and so do the reminder and tips they confirmed.

The AI phone line

• The AI phone line answers calls forwarded to your restaurant's AI number and takes pickup orders from the menu you save. It's for your own restaurant, or one you're authorized to run.
• You're responsible for your menu, prices, hours and the staff number being right, and for the food and service your guests receive. Check orders as they come in; every call's transcript is on your dashboard. Orders are paid at pickup: the AI never takes card details.
• The AI says it's an AI and that the call is recorded and transcribed at the start of every call, offers a person anytime, and never tells a guest a dish is safe for an allergy: it hands those calls to your staff or flags the order. Don't change it to do otherwise. It can mishear or make mistakes, so it isn't a replacement for your judgment on anything about safety.
• It costs the monthly price shown before you subscribe, after its free trial, charged each month through Stripe until you cancel. The free trial lasts 3 days from the first call your AI answers, but ends no earlier than 3 days and no later than 7 days after you subscribe, with up to 30 AI-answered calls. Cancel anytime on your dashboard: it keeps working until the end of the period already paid for, then your AI number is released. Months already started aren't refunded; a trial is never charged if you cancel before it ends.
• Ask, the chat on your dashboard, comes with the phone line, up to limits it shows you. If you type a question, what the answer needs from your dashboard goes to Google's Gemini API, as our Privacy Policy says, and a call's transcript only when you ask about that call. Ask reads your dashboard and can't change it; check anything important.
• To the extent the law allows, our total responsibility for the AI phone line, including for an order it took wrongly, is limited to what you paid us for it in the 12 months before the claim.

Table bookings

• Table bookings are an add-on to the AI phone line, at the monthly price shown before you turn them on, charged with the phone line through Stripe until you turn them off. They include the texts shown with the price; more texts can be bought in your bookings app and don't expire. Turning them off stops the next charge; months already started aren't refunded.
• The AI books tables from your own table book, by the hours, tables and rules you set. You're responsible for those being right, for honoring the bookings it takes, and for the service your guests receive. Parties above the size you set, private events, deposits and complaints go to your staff.
• Your guest book is yours. We keep it for you only to run your phone line and bookings: we never sell it, never share it with another restaurant, and never use it for anyone else. You can download it or delete any guest anytime, we delete guests on the schedule our Privacy Policy states, and we delete your guest book when you ask.
• We text your guests only with their yes, from your restaurant's own number, and every text names your restaurant and says how to stop. Promotions go only to guests who texted YES and only at the hours our Privacy Policy states. Don't ask us to text anyone who didn't agree.
• To text, your number must be registered with the phone carriers. By sending the texting form in your bookings app, you authorize us to register your business, with the details you give, through Twilio under our account; the details must be true and your business's own. The carriers decide whether to approve it, usually within 1 to 3 weeks, and until then no texts are sent.
• If you type a question into Ask in your bookings app, your booking details go to Google's Gemini API to answer it, as our Privacy Policy says. Ask reads your book and can't change it; check anything important. When the owner asks, it reads your AI phone line too.

The report is only as good as your answers, so please answer accurately. Don't submit information you aren't allowed to share. The quiz doesn't ask for personal details about your staff or guests; please don't include any, for example in the restaurant name field.

• The price is shown before you pay and is charged once. Your purchase is processed by Stripe, which acts as the reseller and merchant of record for the sale. Stripe's own terms apply to the payment, and we never see or store your full card details.
• Stripe calculates and collects any sales tax, VAT or GST that applies where you are, and shows it at checkout before you pay.
• If an AI agent you use buys for you through our paid MCP server, it pays with Stripe's machine payments, from a wallet you set up, within the limits you set. It can buy the full report (the standard or the premium one, with the Fix Kit only if it asks for it), a restaurant's full online check, or a pack of 10 report codes. For those purchases we, Gomorra Labs LLC, are the seller, and Stripe processes the payment; the price is in the payment link before anything is charged, and our refund policy applies in the same way, except that an online check, which is delivered in full the moment you pay, is refunded only if it wasn't delivered or didn't work (see section 7). A pack of codes bought this way follows section 10, like one bought on our website. Your agent should ask you before it pays. If you open the same link in a browser instead, you pay on our usual checkout, where Stripe is the reseller as described above.
• Stripe may show the price in your local currency. Your bank or card issuer may apply its own fees.
• The Fix Kit's price is shown beside its box and on the button you press, and nothing is added to your order unless you tick the box. An upgrade, or a Fix Kit added later, is its own payment page that opens only after you press its button and shows the amount before you pay.
• Prices can change, but a change never affects a purchase you've already made.

Your report usually opens on screen within a minute of payment and arrives by email shortly after. If it doesn't arrive, check your spam folder, then email support@restaurantdoctorai.com from the address you paid with, and we will resend it or fix the problem.

Anyone with the link to your report can open it, so share the link only with people you trust.

If your report isn't what you hoped for, email us within 14 days of buying and we'll refund the full price. You don't need to give a reason, and you don't need to prove anything.

This covers the standard report, the premium report, the Fix Kit, including one an AI agent bought for you, a review reading (a refunded or disputed reading closes, and what it kept is deleted), the full report of How AI sees your website (a refund or a dispute closes its private link, and a second payment for the same restaurant with the same email, while the link still works, is refunded automatically), and the first month of Review Watch. After its first month, Review Watch is cancelled anytime from its page and stops at the end of the month already paid for; months that have started aren't refunded. Unused codes of an advisor pack of review readings are refunded within 30 days. It doesn't change the rules for packs of report codes, the AI expert's 30-day pass or a restaurant's full check an AI agent buys from How AI sees your website, our online check, which are described below. That check is delivered in full the moment it is paid, so we refund it only if it wasn't delivered or didn't work.

After those 14 days, we still refund you in full if:

• you paid but we couldn't deliver your report, and we couldn't fix that within 7 days of you contacting us;
• a technical fault on our side makes the report unusable and we can't fix it;
• you were charged more than once for the same report; or
• the law where you live gives you a right to a refund.

The same rules cover the Fix Kit and the upgrade to the premium report. A Fix Kit ticked at checkout is emailed with your report, once the report is delivered, and one you add after paying is emailed straight away; either way, its workbooks and their PDFs can always be downloaded from your report page. The upgrade opens your numbers form straight away. So both are covered by the 14-day refund, and by the cases listed above after that. If your whole order is refunded, the Fix Kit that came with it stops working too. If an upgrade is refunded in full, your report goes back to the standard one and you keep the report we wrote. If a Fix Kit you added after paying is refunded in full, its download stops.

Packs of report codes for advisors have one more rule. If you ask within 30 days of buying a pack, we refund the codes you haven't used, whatever the reason, and those codes stop working. Codes you have already used aren't refunded, because their reports were delivered. Any refund of a pack's payment, including one Stripe makes, also ends the codes you haven't used. The cases listed above apply to packs too, for example if you paid and we couldn't give you your codes.

To ask for a refund, email support@restaurantdoctorai.com within 14 days of your purchase (30 days for a pack of report codes) from the address you paid with, and include your report reference if you have it (it's on your report and in your email). If an AI agent paid, include the payment id from your receipt. For the cases listed above that come up after 14 days, email us as soon as you notice. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.

On our website's checkout, Stripe is the reseller of your purchase, so Stripe may also refund a payment in some cases, for example to resolve a problem before it becomes a chargeback, or where consumer law requires it. When an AI agent pays for you, we are the seller and Stripe processes the payment.

If you are a consumer in the European Union or the United Kingdom, you can cancel within 14 days of buying and get a full refund, the same as everyone else. This doesn't affect your rights if the report is faulty.

Please contact us before disputing a charge with your bank. Most problems are fixed the same day. Stripe handles payment disputes, and we will share our records of the purchase and its delivery with it.

You may use your report for your own business, including sharing it with your partners, managers, accountant and advisers. You may not resell, publish or redistribute it, or use it to build a competing product.

The Fix Kit is yours to use for your own restaurant business: you may fill in its workbooks and their PDFs, copy them and change them for the restaurants you own or run, and share them with your partners, managers, accountant and advisers. You may not resell, publish or redistribute the workbooks or their PDFs, give them to other businesses, or use them to build a competing product.

The website, the quiz, the scoring method, the playbook, the design and the RestaurantDoctorAI name belong to us and are protected by intellectual property laws. These Terms don't transfer any of them to you.

Please don't:

• use bots, scrapers or other automated means to access the Service or submit answers, except through our MCP server for AI assistants, used as described on our AI assistants page and without overloading it;
• try to break, overload, bypass or reverse-engineer the Service;
• use the Service for anything unlawful or fraudulent, including paying with a card you aren't authorized to use.

If we reasonably believe you have broken these Terms, we may refuse or stop providing the Service to you.

• Advisors, consultants, accountants, associations and others may buy a pack of 10 or 50 codes, paid once through Stripe. Each code is good for one premium report for one restaurant, with the form for the real numbers and the check-up.
• An AI agent you use can also buy a pack of 10 codes for you through our paid MCP server (section 5). Its codes go to the agent and to the email address it gives, and everything in this section applies to them.
• Codes never expire. They can't be exchanged for money or for anything else, and a code can be used once, by whoever enters it first, so keep your codes private.
• You may use the codes for the restaurants you advise and give each of them its report. Please don't sell the codes themselves.
• When you use a code you type the email address the report goes to. We send the report there, and then the one check-in email and the check-up reminder described in our Privacy Policy. Enter only an address you are allowed to use, for example your client's, with their agreement.
• A pack's refund rules are in section 7.

• Under your costliest issue and in your report, we may show companies whose products are made for that problem. A link marked “Paid link” goes to the company's own website, and if you sign up we may be paid a fee by the company. It adds nothing to what you pay. A fee never changes your grade, your estimates or what we write about your restaurant. These companies are shown to restaurants in the United States only. See Paid links.
• For some companies you can also ask to be introduced. Nothing is sent to a company unless you press the button that says “Yes, send my details to” and its name; the words above the button say exactly what is sent, and our Privacy Policy explains what happens next. Enter only your own details.
• The companies are independent of us. Their products, prices and terms are theirs, and anything you buy from one is a contract between you and that company. We don't promise that a company will accept you, reply to you or have a product that suits you, and showing a company isn't financial, tax, legal or other professional advice. Read its terms before you sign up.
• A company you ask to be introduced to may contact you. It does that for itself, under its own privacy policy, not for us.

We use trusted providers to run the Service: Stripe for payments (on our website's checkout, as the reseller of your purchase; when an AI agent pays for you, we are the seller and Stripe processes the payment, as section 5 says), Google for AI writing (Gemini API), for finding your restaurant and testing its website in How AI sees your website, our online check (Maps Platform and PageSpeed Insights) and, where it's on, for seeing how people use the website (Google Analytics), TypeSafe for double-checking what our AI writes, Outscraper for fetching a restaurant's public Google reviews in a review reading, Retell AI for answering the calls to an AI phone line, Twilio for a restaurant's booking texts, Resend for email, Zoho Mail for our support inbox, and Vercel and Neon for hosting and our database. Our Service providers page lists each one, with what it handles and where. Their own terms apply to their services, and we aren't responsible for their outages. The partner companies in section 11 aren't our providers.

We collect what you give us (your answers, your restaurant's name and your email address) plus the payment details Stripe processes and basic technical data needed to run the site. We use it to create and deliver your report, answer your questions, prevent fraud and meet our legal obligations. Your answers are sent to our AI provider to write your report. We don't sell your information to data brokers or advertisers. The one time your details go to another company is when you press the button to be introduced to a partner company (see section 11). We keep order records for as long as we need them for these purposes and for our legal and tax records. Our Privacy Policy has the details. To ask about your data, email support@restaurantdoctorai.com.

The Service and every report are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise that the Service will be uninterrupted or error-free.

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any lost profits, revenue, data, goodwill or business opportunities, arising from the Service or any report; and
• our total liability for all claims relating to the Service is limited to the amount you paid us for the report, kit, upgrade or pack the claim relates to.

Some places don't allow these limits, so they may not apply to you. Nothing in these Terms limits any liability that the law doesn't allow to be limited.

To the extent the law allows, you agree to cover our losses and reasonable legal costs from any claim made against us by someone else that arises from your breach of these Terms or your misuse of the Service.

We may change the Service and these Terms. The version posted when you buy applies to that purchase. If you keep using the Service after we post changes, the updated Terms apply from then on.

If something goes wrong, please email us first and give us 30 days to put it right. These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law rules. Any dispute will be decided by the state or federal courts located in Wyoming, and both of us agree to their jurisdiction, except that either of us may use a small claims court where eligible.

To the extent the law allows, claims must be brought individually, not as part of a class or representative action. If you are a consumer, you keep any protections of the law where you live that can't be waived.

These Terms are the whole agreement between you and us about the Service. If any part is found unenforceable, the rest still applies. If we don't enforce a right, we haven't given it up. We may transfer these Terms as part of a sale or reorganization of our business. We aren't responsible for delays or failures caused by events outside our reasonable control.

Gomorra Labs LLC
Email: support@restaurantdoctorai.com