Terms of Service

The Service is for owners and managers of restaurants, bars and similar businesses, for business purposes. By buying a report, you confirm that you are at least 18, that you are buying for your business, and that you can accept these Terms for it.

• A free 12-question diagnostic with a preliminary result.
• For a one-time fee, a full report for one restaurant, shown on screen right after payment and sent to the email address you give at checkout.
• The report is generated automatically from your answers, published industry benchmarks and a playbook of standard restaurant practices. Parts of it are written with the help of artificial intelligence (AI).
• The $19.99 report also includes one free check-up. It covers your plan's first full calendar month: the next calendar month after you pay, or the month you pay in if you pay in its first three days. It opens on the 1st of the month after that and stays open for about two months. We email you a button when it opens. You tell us which fixes you started, update your answers and add that month's figures, and get a progress report and a new plan. There is one check-up per report, and it isn't available after a refund.
• There is no subscription and no recurring charge.

• Every figure in the report is an estimate, usually a range, based on your multiple-choice answers and general benchmarks. It is not a measurement or audit of your books, and your actual results will differ.
• If you add your own figures, we use them as you give them and don't check them against your records.
• The report is general operational information. It is not financial, accounting, tax, legal, employment or other professional advice, and it doesn't create a professional relationship between us.
• Before acting on it, especially on staffing, wages, working hours, pricing or taxes, check the rules that apply to your business and talk to a qualified adviser where needed.
• Parts written with AI can contain mistakes. We don't promise any savings, revenue or other result.
• You are responsible for your business decisions and for how you use the report.

The report is only as good as your answers, so please answer accurately. Don't submit information you aren't allowed to share. The quiz doesn't ask for personal details about your staff or guests; please don't include any, for example in the restaurant name field.

• The price is shown before you pay and is charged once. Your purchase is processed by Stripe, which acts as the reseller and merchant of record for the sale. Stripe's own terms apply to the payment, and we never see or store your full card details.
• Stripe calculates and collects any sales tax, VAT or GST that applies where you are, and shows it at checkout before you pay.
• Stripe may show the price in your local currency. Your bank or card issuer may apply its own fees.
• Prices can change, but a change never affects a purchase you've already made.

Your report usually opens on screen within a minute of payment and arrives by email shortly after. If it doesn't arrive, check your spam folder, then email support@restaurantdoctorai.com from the address you paid with, and we will resend it or fix the problem.

Anyone with the link to your report can open it, so share the link only with people you trust.

Each report is created for you and delivered immediately, so all sales are final once your report has been delivered. We don't give refunds because you changed your mind, disagree with the findings, or didn't use the report.

We will refund you in full if:

• you paid but we couldn't deliver your report, and we couldn't fix that within 7 days of you contacting us;
• a technical fault on our side makes the report unusable and we can't fix it;
• you were charged more than once for the same report; or
• the law where you live gives you a right to a refund.

To ask for a refund, email support@restaurantdoctorai.com within 14 days of your purchase from the address you paid with, and include your report reference if you have it (it's on your report and in your email). Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.

Because Stripe is the reseller of your purchase, Stripe may also refund a payment in some cases, for example to resolve a problem before it becomes a chargeback, or where consumer law requires it.

If you are a consumer in the European Union or the United Kingdom, cancellation rights for digital content apply as the law provides. Because your report is delivered immediately, the right to cancel usually ends once delivery has started. This doesn't affect your rights if the report is faulty.

Please contact us before disputing a charge with your bank. Most problems are fixed the same day. Stripe handles payment disputes, and we will share our records of the purchase and its delivery with it.

You may use your report for your own business, including sharing it with your partners, managers, accountant and advisers. You may not resell, publish or redistribute it, or use it to build a competing product.

The website, the quiz, the scoring method, the playbook, the design and the RestaurantDoctorAI name belong to us and are protected by intellectual property laws. These Terms don't transfer any of them to you.

Please don't:

• use bots, scrapers or other automated means to access the Service or submit answers, except through our MCP server for AI assistants, used as described on our AI assistants page and without overloading it;
• try to break, overload, bypass or reverse-engineer the Service;
• use the Service for anything unlawful or fraudulent, including paying with a card you aren't authorized to use.

If we reasonably believe you have broken these Terms, we may refuse or stop providing the Service to you.

We use trusted providers to run the Service: Stripe for payments (as the reseller of your purchase), Google (Gemini) for AI writing, Resend for email, and Vercel and Neon for hosting and our database. Their own terms apply to their services, and we aren't responsible for their outages.

We collect what you give us (your answers, your restaurant's name and your email address) plus the payment details Stripe processes and basic technical data needed to run the site. We use it to create and deliver your report, answer your questions, prevent fraud and meet our legal obligations. Your answers are sent to our AI provider to write your report. We don't sell your information. We keep order records for as long as we need them for these purposes and for our legal and tax records. Our Privacy Policy has the details. To ask about your data, email support@restaurantdoctorai.com.

The Service and every report are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise that the Service will be uninterrupted or error-free.

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any lost profits, revenue, data, goodwill or business opportunities, arising from the Service or any report; and
• our total liability for all claims relating to the Service is limited to the amount you paid us for the report the claim relates to.

Some places don't allow these limits, so they may not apply to you. Nothing in these Terms limits any liability that the law doesn't allow to be limited.

To the extent the law allows, you agree to cover our losses and reasonable legal costs from any claim made against us by someone else that arises from your breach of these Terms or your misuse of the Service.

We may change the Service and these Terms. The version posted when you buy applies to that purchase. If you keep using the Service after we post changes, the updated Terms apply from then on.

If something goes wrong, please email us first and give us 30 days to put it right. These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law rules. Any dispute will be decided by the state or federal courts located in Wyoming, and both of us agree to their jurisdiction, except that either of us may use a small claims court where eligible.

To the extent the law allows, claims must be brought individually, not as part of a class or representative action. If you are a consumer, you keep any protections of the law where you live that can't be waived.

These Terms are the whole agreement between you and us about the Service. If any part is found unenforceable, the rest still applies. If we don't enforce a right, we haven't given it up. We may transfer these Terms as part of a sale or reorganization of our business. We aren't responsible for delays or failures caused by events outside our reasonable control.

Gomorra Labs LLC
Email: support@restaurantdoctorai.com