Profit diagnostic
Example restaurant
Prepared October 27, 2026Example restaurant, not a real businessFull service / casual dining
Grade C · Needs attention
Keeping staff on clock during slow hours costs your restaurant the most.
Keeping staff on the clock when sales drop can quickly drain your operating cash. Waiting for menu updates to review recipe costs may quietly erode dish margins.
By area
Grade C: Prime costNot tracked, so graded as 65% or more · estimated ~65% vs a 65% target
Grade D: Kitchen & food cost3 leaks · $1,010–$2,270 a month
Grade C: Labor & overhead1 leak · $720–$1,550 a month
Guests & revenue (not graded)$1,530–$3,690 a month in sales you could add
Overall C because all leaks together come to 3.1% of sales and prime cost isn't tracked, so the grade counts it as 65% or more, the highest answer; Kitchen & food cost holds 59% of the leaks.
Start here today
Day 1: Set a sales-per-labor-hour line and cut to it
First step: From your POS and time clock, pull four weeks of sales and staff hours by hour, and mark the hours with the most staff for the sales.
Who: GM or shift managerTime: 1 hour to set up, 2 minutes a shift
Goes after “Shifts don't flex with traffic”, which costs you about $25–$50 a day.
Recoverable profit leak
$1,730–$3,820
Per month · $20,760–$45,840 a year
About $60–$125 a day
Prime cost
~65%
Target ≤ 65% · estimated
Revenue upside
$1,530–$3,690
Per month · from seats, guests and rating
Where the money is going
Estimated per month, biggest first. Solid bar: low estimate. Light bar: high estimate.
Profit leaks
Shifts don't flex with traffic
$720–$1,550 / month
Labor & overhead
Fix: Day 1: Set a sales-per-labor-hour line and cut to itPaying a full crew through slow hours is a common labor leak. Every idle hour costs the same as a busy one.
Recipes only costed when the menu changes
$540–$1,150 / month
Kitchen & food cost
Fix: Day 2: Re-cost your best sellers at today's pricesIngredient costs keep rising after launch while menu prices stay put, so your best sellers earn less every month.
Only big losses get logged
$270–$720 / month
Kitchen & food cost
Fix: Week 2: Log the small daily losses, not just spoiled casesDaily trim, over-prep and plate waste add up to more than the occasional spoiled case, and none of it is counted.
Bar shrink caught only after the fact
$200–$400 / month
Kitchen & food cost
Fix: Week 3: Turn bar spot checks into a weekly pour costSpot checks find missing product only once it's gone. Over-pours and comps go unrecorded in between.
Revenue upside
Empty seats Monday to Thursday
$900–$2,250 / month
Guests & revenue
Fix: Day 3: Give guests one reason to come on your slowest nightRent, staff and utilities cost the same on a quiet Tuesday. Weekend nights are carrying the whole week.
Guest emails collected but unused
$360–$720 / month
Guests & revenue
Fix: Week 3: Email your list about your slowest nightA list you never email is a slow-night tool left in the drawer.
Rating just below 4.5 stars
$270–$720 / month
Guests & revenue
Fix: Week 4: Ask every guest for a Google reviewDiners can filter search results by star rating, so a few tenths of a star can decide whether you show up.
Your 72-hour plan goes after $1,260–$2,700 of the $1,730–$3,820 a month in profit leaks. Weeks 2 to 4 go after the rest. It also goes after $900–$2,250 of the $1,530–$3,690 a month in extra sales. Weeks 2 to 4 go after the rest.
Section 1
Prime cost check
Prime cost vs target
~65% · target ≤ 65%
Estimated right at your 65% target.
Unupdated recipe costs and unrecorded daily trim likely push food and drink expenses upward over time. Keeping staff on their scheduled shifts regardless of sales volume can drive labor costs above target.
At our working figure for your sales ($90,000 a month), each point of food, drink or labor cost is worth $900 a month, or $10,800 a year.
Work out your real prime cost
It takes about 30 minutes a week and replaces the estimate above.
- 1.Add up last week's food and drink invoices, Monday to Sunday. If stock levels stayed about the same, purchases are a fair stand-in for what you used.
- 2.Add up last week's labor: gross wages from payroll or the time clock, plus the employer taxes and benefits on your payroll report.
- 3.Add the two totals and divide by last week's net sales from your POS. That's your prime cost; your target is 65% or less.
- 4.Write the number on a sheet in the office and repeat every Monday. Four weeks show which half is creeping: hold food and drink against 30–34% of sales and labor against 30–35%, and fix the half over its range first.
| Metric | Target | Your answer |
|---|---|---|
| Prime cost (food, drink + labor)Estimated ~65% | ≤ 65% | Estimated ~65% |
| Food & beverage costRecipes: only when the menu changes | 30–34% | Recipes: only when the menu changes |
| LaborEveryone works their scheduled shift anyway | 30–35% | Everyone works their scheduled shift anyway |
| Occupancy8% – 12% | ≤ 12% | 8% – 12% |
Section 2
Your biggest problems
1.Shifts do not flex with traffic
$720–$1,550 / moStaff work their full scheduled shifts even when dining rooms clear out. This practice can steadily inflate payroll during slow hours.
Your fix: Day 1 · Set a sales-per-labor-hour line and cut to it
2.Recipes costed only during menu changes
$540–$1,150 / moIngredient costs shift while recipe prices remain untouched until the next update. As suppliers raise rates, your margins on key plates may shrink.
Your fix: Day 2 · Re-cost your best sellers at today's prices
3.Only big losses get logged
$270–$720 / moStaff record ruined cases but skip daily scrap, prep waste and plate returns. Small unlogged losses can quietly add up to substantial inventory write-offs.
Your fix: Week 2 · Log the small daily losses, not just spoiled cases
Section 3
What's working, what needs fixing, what to stop
The short version: what to keep doing, what needs fixing, and the habits to drop.
What's working
- Occupancy cost in the normal range
- No delivery commissions
What needs fixing
Shifts don't flex with traffic
Leak · $720–$1,550 a monthFix: Day 1: Set a sales-per-labor-hour line and cut to it
Recipes only costed when the menu changes
Leak · $540–$1,150 a monthFix: Day 2: Re-cost your best sellers at today's prices
Only big losses get logged
Leak · $270–$720 a monthFix: Week 2: Log the small daily losses, not just spoiled cases
Bar shrink caught only after the fact
Leak · $200–$400 a monthFix: Week 3: Turn bar spot checks into a weekly pour cost
Empty seats Monday to Thursday
Opportunity · $900–$2,250 a monthFix: Day 3: Give guests one reason to come on your slowest night
Guest emails collected but unused
Watch · $360–$720 a monthFix: Week 3: Email your list about your slowest night
Rating just below 4.5 stars
Watch · $270–$720 a monthFix: Week 4: Ask every guest for a Google review
Prime cost isn't tracked weekly
What to stop
- Keeping the full crew on when it goes quiet.
- Costing recipes only when the menu changes.
- Writing down only the big losses.
- Checking the bar only when bottles run out early.
- Leaving your slowest night without a reason to come in.
- Collecting guest emails and never using them.
- Letting your rating sit just under the top without a plan to lift it.
- Waiting for the monthly accounts to find out your prime cost.
Section 4
Your 72-hour action plan
One fix a day, biggest single leak first. No new software, no new hires.
Day 1 · Labor & overhead
$720–$1,550 / moSet a sales-per-labor-hour line and cut to it
Who: GM or shift managerTime: 1 hour to set up, 2 minutes a shift
Staff work full scheduled shifts regardless of guest volume, which leaves you carrying unnecessary payroll hours.
- From your POS and time clock, pull four weeks of sales and staff hours by hour, and mark the hours with the most staff for the sales.
- Set your cut line: average hourly labor cost (wages plus payroll taxes) ÷ 0.35. When sales per labor hour fall below that line, labor is running above 35% of sales.
- Before each shift, write the cut order on the schedule: who goes home first, second and third, and who closes.
- During the shift, the manager checks sales per labor hour on the hour and makes the first cut as soon as it drops below the line.
- Expected impact:
- Cutting labor to an hourly sales threshold goes after an estimated $720–$1,550 a month lost to inflexible scheduling.
- How you'll know it's working:
- Weekly labor cost moves toward 30–35% of sales without longer ticket times or more complaints.
- Watch out:
- Check local rules before sending people home early. Some states, such as California and New York, require minimum pay when a shift is cut short.
Day 2 · Kitchen & food cost
$540–$1,150 / moRe-cost your best sellers at today's prices
Who: Chef or kitchen managerTime: 2 hours
Updating costs only at menu rollouts leaves plates vulnerable to supplier price increases in between.
- Add up the last four weeks of invoices by ingredient and list the 10 you spend the most on. Proteins, dairy, cooking oil and produce usually top the list.
- Update those 10 prices in your existing recipe costs, then recalculate the 10 dishes you sell most.
- Compare each dish's food cost now with when the menu launched, and give any dish that has crept up one fix: a tighter portion, a cheaper ingredient or a price change.
- Book a 30-minute re-cost of those 10 ingredients every month, on the day your supplier statement arrives, so the next price rise can't hide until the next menu.
- Expected impact:
- Re-costing top sellers each month goes after an estimated $540–$1,150 a month lost to outdated recipe margins.
- How you'll know it's working:
- Within 30 days, the dishes that crept up have a fix in place, weekly food cost moves toward your 30–34% target, and the monthly re-cost is on the calendar.
- Watch out:
- Check each invoice line against the price you were quoted. Supplier price creep shows up line by line, not in the quote.
Day 3 · Guests & revenue
$900–$2,250 / moGive guests one reason to come on your slowest night
Who: Owner or GMTime: 1 hour to plan
Weekend crowds carry your operation while midweek tables remain open and unproductive.
- From the last four weeks in your POS, find your slowest weeknight by covers.
- Create one offer for that night only, built on your highest-profit dishes: a set two-course price, a neighborhood night or a family deal. Avoid a discount on the whole menu.
- Tell your best audience first, your weekend guests: servers mention it when they drop the check, and it goes on your Google Business Profile, social pages and any guest list you have.
- When you turn people away on a busy weekend, offer them a table on that weeknight instead.
- Expected impact:
- Driving traffic with a midweek special goes after an estimated $900–$2,250 a month in unrealized weeknight revenue.
- How you'll know it's working:
- Covers on that night rise over four weeks, and the average check holds because the offer is built on high-profit dishes.
- Watch out:
- Keep staffing lean on that night until covers actually grow, so the offer doesn't add labor before it adds sales.
Section 5
Your 30-day roadmap
Every fix your answers call for, one week at a time. Weeks 2 to 4 hold the fixes the 72-hour plan has no room for.
At a glance
Week 1Days 1–7
- Day 1Set a sales-per-labor-hour line and cut to itGM or shift manager · 1 hour to set up, 2 minutes a shift
- Day 2Re-cost your best sellers at today's pricesChef or kitchen manager · 2 hours
- Day 3Give guests one reason to come on your slowest nightOwner or GM · 1 hour to plan
Days 4–7: keep all three fixes going, and check each one against its “How you’ll know it’s working” line.
Week 2Days 8–14
Week 3Days 15–21
Week 4Days 22–30
Days 28–30: compare your tracking sheet with its targets, and re-check your grade in your report. Whatever is still off is where to start next month.
Weeks 2 to 4 in full
Week 2 · Days 8–14
Week 2 · Kitchen & food cost
Work out your prime cost every Monday
Who: Owner or GMTime: 30 minutes a week
Goes after “Prime cost isn't tracked weekly”
- Add up last week's food and drink invoices, Monday to Sunday. If stock levels stayed about the same, purchases are a fair stand-in for what you used.
- Add up last week's labor: gross wages from payroll or the time clock, plus the employer taxes and benefits on your payroll report.
- Add the two totals and divide by last week's net sales from your POS. That's your prime cost; your target is 65% or less.
- Write the number on a sheet in the office and repeat every Monday. Four weeks show which half is creeping: hold food and drink against 30–34% of sales and labor against 30–35%, and fix the half over its range first.
- How you'll know it's working:
- You have four Monday numbers in a row, and you know which half, food or labor, moves when prime cost rises.
- Watch out:
- Count invoices by delivery date, not payment date. Paying a big bill late makes one week look great and the next look terrible.
Week 2 · Kitchen & food cost
$270–$720 / moLog the small daily losses, not just spoiled cases
Who: Chef or kitchen managerTime: 20 minutes to set up, 5 minutes a day
Goes after “Only big losses get logged”
- Put a daily waste sheet by the bins for the losses you don't log now: trim, over-prep, dropped food and plates sent back.
- For three dinners, watch plates come back at the dish station and note which dishes return half-eaten. Those portions are bigger than guests want.
- Reset prep amounts (pars) from what you actually sold on the same weekday over the last four weeks, not from habit.
- Label and date everything in the walk-in and use the oldest first, so this week's spoiled case doesn't repeat next week.
Donate what's left: Lower your pars first, so less is left at close. For good food that's still left, book a regular pickup with a local food rescue group, where one collects near you, so you can send it to people who need it instead of the bin. Donate only food that was never served and was kept cold or hot, or cooled quickly by the safety rules.
Who may pick up near you, and the safety rules: https://restaurantdoctorai.com/guides/restaurant-food-donation- How you'll know it's working:
- The daily sheet shows where the small losses are, and the most over-prepped items have lower pars within a week.
- Watch out:
- Don't cut portions across the menu. Trim only the dishes that keep coming back half-eaten.
Week 3 · Days 15–21
Week 3 · Kitchen & food cost
$200–$400 / moTurn bar spot checks into a weekly pour cost
Who: Bar manager or GMTime: 1 hour a week
Goes after “Bar shrink caught only after the fact”
- Pick a fixed day and time for a full bar count every week, done by the same person in the same order before opening.
- Work out pour cost from each count: (opening bar stock + bar purchases − closing bar stock) ÷ bar sales. Bars typically aim for 18–24%.
- For your 10 best-selling bottles, compare what the count says you used with what the POS says you sold, and look into the three biggest gaps first.
- Start a comp sheet so free drinks, spills and staff drinks are written down with a manager's initials instead of disappearing.
- How you'll know it's working:
- You have a pour cost number every week, and the gap between bottles used and drinks sold narrows.
- Watch out:
- A count only means something if it's done the same way every week. Changing the day, the person or the method breaks the trend.
Week 3 · Guests & revenue
$360–$720 / moEmail your list about your slowest night
Who: Owner or GMTime: 1 hour
Goes after “Guest emails collected but unused”
- Export the guest emails you've already collected from your POS or reservation system.
- Write one short email: one reason to come in on your slowest night, one photo of a dish, and your address and hours. Send it two days before that night.
- Ask guests to mention the email when they order, or give it a simple code, so you can count the covers it brings.
- Put the next two emails on the calendar, two weeks apart, and keep collecting emails at every check.
- How you'll know it's working:
- You can count the covers each email brings, and the list keeps growing every week.
- Watch out:
- Only email guests who agreed to hear from you, and include an unsubscribe link in every email.
Week 4 · Days 22–30
Week 4 · Guests & revenue
$270–$720 / moAsk every guest for a Google review
Who: GM and front-of-house staffTime: 30 minutes to set up
Goes after “Rating just below 4.5 stars”
- Copy your review link from your Google Business Profile and print it as a QR code on the receipt, plus a counter card, the takeout bag or the check presenter.
- Train your front-of-house staff to mention it to every table the same way when they drop the check: "If you have a minute, a Google review helps us a lot." Never ask only the tables that loved it, and never press: Google's rules ban both.
- Reply to every review from the last 60 days: thank the good ones specifically, and answer the critical ones calmly with what you've changed.
- Read your last 20 reviews under 4 stars and fix the most repeated complaint, so new reviews stop mentioning it.
- How you'll know it's working:
- New Google reviews arrive every week, and your average climbs toward 4.5 over the next few months.
- Watch out:
- Never offer discounts or freebies for reviews, never ask only the guests you think are happy, and don't ask for Yelp reviews at all. All three break platform rules and can get reviews removed.
Section 6
Your 30-day tracking sheet
The numbers that tell you whether the fixes are working. Targets are set for your type of restaurant.
Prime cost
Weekly
(Food & drink purchases used + total labor incl. payroll taxes) ÷ sales
Start: ~65% (our estimate)
Target: ≤ 65%
Food & beverage cost
Weekly
(Opening inventory + purchases − closing inventory) ÷ food & drink sales
Target: 30–34%
Labor cost
Weekly
Total labor incl. payroll taxes ÷ sales
Target: 30–35%
Sales per labor hour
Every shift
Sales ÷ total staff hours worked
Target: Set a floor per shift and cut to it
Occupancy cost
Monthly
(Rent + property charges + utilities) ÷ sales
Target: ≤ 12%
For your fixes
Day 1 · Set a sales-per-labor-hour line and cut to it
Weekly
Labor cost, with service holding
Total labor cost ÷ sales for the week. Note any longer ticket times or more complaints.
Target: Moves toward 30–35% of sales, with no longer ticket times or more complaints
Day 2 · Re-cost your best sellers at today's prices
Weekly
Crept-up dishes still without a fix
Compare each best seller's food cost now with when the menu launched. Count the dishes that crept up and have no fix yet.
Target: None: every dish that crept up has a fix within 30 days
Day 3 · Give guests one reason to come on your slowest night
Weekly
Covers on your slowest night
Read that night's covers from your POS. Also write the average check, to see it holds.
Target: Covers rise over four weeks, and the average check holds
Your starting number
Week 2 · Log the small daily losses, not just spoiled cases
Weekly
Over-prepped items with a lower prep amount
Look at the daily sheet for the items thrown out most. Count how many of them now have a lower prep amount.
Target: The most over-prepped items all have lower prep amounts within a week
Week 3 · Turn bar spot checks into a weekly pour cost
Weekly
Bar pour cost from the weekly count
(Opening bar stock + bar purchases − closing bar stock) ÷ bar sales. The gap is what the count says you used, less what the POS says you sold.
Target: A number every week, and the gap narrows. Bars typically aim for 18–24%.
Week 3 · Email your list about your slowest night
Weekly
Covers brought by each email
Add up covers from guests who mentioned the email or used its code. Leave weeks with no email blank.
Target: You can count each email's covers, and the list keeps growing every week
Week 4 · Ask every guest for a Google review
Weekly
New Google reviews this week
Count the Google reviews posted since last Monday. Also write your current average rating.
Target: New reviews every week, and your average climbs toward 4.5
Want it on paper? Your report's PDF ends with this sheet, with boxes to fill in each week, ready to print.
Section 7
Find your real numbers
Our figures are estimates from your 12 answers. These swap an estimate for your own number, using what you already have: invoices, your payroll report and your POS.
Your real prime cost
Prime cost is food, drink and labor together, as a share of sales. If your stock stayed about the same, purchases are a fair stand-in for what you used.
Your prime cost = (A + B) ÷ C
–Target: 65% or less
Your real rent share
This is the share of your sales that goes to the building. Use one full month.
Your rent share of sales = (A + B + C) ÷ D
–Target: 12% or less
Your real pour cost
Count the whole bar on the same day each week, before opening. Use the same person and the same order every time.
Your pour cost = (A + B − C) ÷ D
–Target: 18–24%, the usual range for bars
Scale the estimates to your real sales
Every money figure in this report uses monthly sales of $90,000, our working figure for your answer ($60,000 – $120,000). If your real sales are different, scale the figures to match.
- Write your real monthly sales.
- Divide them by $90,000. The answer is your scale number.
- Multiply each money figure in this report by your scale number.
Nothing you type here is saved or sent anywhere. It stays on this page.
Section 8
Day 30: re-check your grade
On day 30, update any answer that has changed since you started. Your grade and estimates are worked out again with the same formulas.
You answered: Everyone works their scheduled shift anyway
You answered: Only when the menu changes
You answered: Only when a big batch or case goes bad
You answered: Spot checks when bottles run out early
You answered: Packed on weekends, quiet midweek
You answered: We collect some emails but rarely use them
You answered: 4.0 – 4.4 stars
7 of 7 flagged answers still flagged
This shows where your answers stand, not your results. Your tracking sheet shows the results, including prime cost. Nothing you choose here is saved or sent.
Your printable worksheets
Blank sheets ready to print: one for your menu, and one for each fix in your plan that needs one.
Daily waste log
Write a line for everything that goes in the bin, even half a pan. Weigh or count it as you throw it out, not from memory at the end of the night.
Columns: Item · Amount · Reason · Initials
Bottle count in tenths
Count your best-selling bottles in tenths at open and close. Compare what you used with what the POS says you sold. The gap is over-pours, free drinks and unrung sales.
Columns: Bottle · Open + added · Close · Used · Sold per POS · Gap (used − sold)
Comp, spill and staff drinks
Write a line for every free drink, spill and staff drink, so none disappears. A manager initials each line.
Columns: Date · Drink · Type · Who or why · Manager initials
Best-seller plate costs
List your 10 best sellers and write each plate cost from your latest invoices. Divide plate cost by menu price to see which dishes need a fix.
Columns: Dish · Menu price · Plate cost · Plate cost ÷ price · Fix
Your menu: popular and profitable
From the last 30 days of item sales, write each dish's number sold and its price minus plate cost. Sort by total profit.
Columns: Dish · Number sold · Profit per plate · Total profit · Popular? · Profitable?
Top ingredient price log
At every delivery, write the unit price of your top 10 ingredients next to the last price paid. Check each invoice line against the price you were quoted.
Columns: Date · Ingredient · Price today · Last price paid · Change (%)
Cut line and cut order
Before each shift, write the cut order on the schedule: who goes home first, second and third, and who closes. Each hour, fill in a row, and make the first cut once sales per labor hour fall below your line.
Columns: Hour · Sales · Staff hours · Sales ÷ staff hours · Cut made (who)
Slowest night covers
Find your slowest weeknight by covers in the POS. Fill the first four rows from your last four weeks, then add one row each week after the offer starts.
Columns: Week of · Covers · Average check · Offers sold · Turned-away guests booked
Email results count
Write each email you send and the covers it brings. Ask guests to mention the email when they order, or give it a simple code.
Columns: Date sent · Offer · Code or phrase · Covers counted · List size
Weekly Google reviews
Each week, write how many guests you asked, how many new Google reviews came in and your average rating.
Columns: Week of · Guests asked · New reviews · Average rating · Replies sent
Tell your team
Fixes stick when the team knows why. Print a card, pin it where your team will see it, and read its “Say this” line aloud at pre-shift.
Day 1 · Labor & overhead
We're posting the go-home order on the schedule
Say this at pre-shift
From now on, the schedule shows who goes home first, second and third when it's slow, and who closes. Each hour, the shift manager checks how busy we are and makes the call.
What each of us does
- Everyone working
- Read the go-home order on the schedule before your shift. When the manager makes the call, it follows that order.
- Whoever is closing
- The schedule names who closes. If it's you, you stay on while others are sent home.
- Shift manager
- Post the go-home order before each shift. Each hour, if sales are low for the people working, send the first person home.
Why we're doing it
Writing the order down means nobody has to guess, and the people working match how busy we are.
Watch out
Please wait for the manager's call before you clock out, even if it looks slow. Questions about your hours? Just ask.
Starts
Led by
(GM or shift manager)
Questions to
Day 2 · Kitchen & food cost
We're checking what our dishes cost now
Say this at pre-shift
The chef is checking our best sellers against today's ingredient prices. That happens in the office, so your part is small.
What each of us does
- Whoever takes deliveries
- Keep every invoice and hand it to the chef, so prices can be checked.
- Everyone on the line
- If a dish gets a tighter portion or a different ingredient, plate it the new way from then on.
- Chef
- Re-check the prices of our 10 biggest ingredients every month, when the supplier statement arrives.
Why we're doing it
Ingredient prices creep up a little at a time. Checking often means a rise can't hide from us.
Watch out
Please don't bin an invoice, even a small one. Each line on it is how we spot a price rise.
Starts
Led by
(Chef or kitchen manager)
Questions to
Day 3 · Guests & revenue
We're filling our slowest night together
Say this at pre-shift
We're giving guests one reason to come on our slowest weeknight, and our weekend guests will hear about it first. I'll go over the offer with you now.
What each of us does
- Servers
- When you drop the check for weekend guests, mention the offer in one friendly sentence. Never a pitch.
- Host
- When we're turning people away on a busy weekend, offer them a table on the offer night instead.
Why we're doing it
Slow nights feel long, so a few more tables on our quietest night makes the shift go faster.
Watch out
Please expect a small crew on that night until more guests come.
Starts
Led by
(Owner or GM)
Questions to
Week 2 · Kitchen & food cost
We're adding up last week's costs every Monday
Say this at pre-shift
Every Monday we add up last week's food, drink and labor costs. That happens in the office, and your part is two small things.
What each of us does
- Whoever takes deliveries
- Write the date it arrived on every invoice.
- Everyone on shift
- Clock in and out at your real times.
Why we're doing it
The weekly numbers are only as good as the dates and hours behind them.
Watch out
Please write the day the delivery arrived, not the day the bill gets paid. Then one week won't look better or worse than it was.
Starts
Led by
(Owner or GM)
Questions to
Week 2 · Kitchen & food cost
We're logging the small stuff we throw out
Say this at pre-shift
We're starting a daily sheet by the bins for the small stuff. That means trim, over-prep, dropped food and plates sent back. Please also label and date everything in the walk-in.
What each of us does
- Everyone on the line
- Log trim, over-prep, dropped food and plates sent back on the daily sheet.
- Everyone stocking the walk-in
- Label and date everything, and use the oldest first.
- Chef
- For three dinners, note which dishes come back half-eaten. Then set prep amounts from what we sold on the same weekday.
Why we're doing it
Spoiled cases are easy to spot. Small daily waste is the kind we miss, and the sheet shows us where it is.
Watch out
Write it down even when it feels too small to count. Nobody gets in trouble for what's on the sheet.
Starts
Led by
(Chef or kitchen manager)
Questions to
Week 3 · Kitchen & food cost
We're counting the whole bar every week
Say this at pre-shift
Every week the bar gets a full count before we open. Same day, same order, same person. We're also starting a comp sheet for free drinks, spills and staff drinks.
What each of us does
- Whoever does the count
- Count every bottle on the same day and time each week, in the same order, before opening.
- Everyone behind the bar
- Write every free drink, spill and staff drink on the comp sheet, with a manager's initials. Nobody gets in trouble for what's on it.
Why we're doing it
Counting the same way every week lets us see if the bar is getting better or slipping.
Watch out
Please keep the count the same every week: same day, same person, same order. Changing it makes one week hard to compare with the next.
Starts
Led by
(Bar manager or GM)
Questions to
Week 3 · Guests & revenue
We're emailing guests about our slowest night
Say this at pre-shift
We're about to email our guests about our slowest night, and your part is small. Keep offering emailed receipts, and note it when a guest mentions the email.
What each of us does
- Servers
- Keep offering an emailed receipt at every check, and add the address only if the guest says yes.
- Whoever takes the order
- If a guest mentions our email or gives a code, note it the way your manager shows you.
Why we're doing it
When guests read our email and come in, a quiet night gets busier, and noting who came shows us it's working.
Watch out
Only add a guest's email when they say yes, and never press if they'd rather not.
Starts
Led by
(Owner or GM)
Questions to
Week 4 · Guests & revenue
We're asking every guest for a Google review
Say this at pre-shift
We're asking every guest for a Google review, the same way each time. We're putting a QR code where they can scan it. Mention it once, kindly, and never only to the guests who loved it.
What each of us does
- Servers
- When you drop the check, say to every table: "If you have a minute, a Google review helps us a lot."
- Host and counter staff
- If a guest asks how, point them to the QR code on the receipt, counter card or check presenter.
Why we're doing it
New guests read reviews before they pick a place, and honest reviews from more of our guests help them choose us.
Watch out
Never offer anything for a review, and never ask only the happy guests. If a guest would rather not, thank them warmly and move on.
Starts
Led by
(GM and front-of-house staff)
Questions to
Your 12 answers
- Service format (Healthy)
- Full service / casual dining (Servers, moderate check)
- Monthly sales (Healthy)
- $60,000 – $120,000 ($720K – $1.44M a year)
- Prime cost (self-reported) (Watch)
- I don't track it regularly
- Recipe costing (Leak)
- Only when the menu changes
- Waste tracking (Leak)
- Only when a big batch or case goes bad
- Drink pour control (Leak)
- Spot checks when bottles run out early
- Labor flexing (Leak)
- Everyone works their scheduled shift anyway
- Occupancy cost (Healthy)
- 8% – 12%
- Delivery app share (Healthy)
- None (Dine-in and our own ordering only)
- How busy you are (Opportunity)
- Packed on weekends, quiet midweek
- Guest follow-up (Watch)
- We collect some emails but rarely use them
- Public rating (Watch)
- 4.0 – 4.4 stars