Refund and Return Policy

If your report isn't what you hoped for, email us within 14 days of buying and we'll refund the full price. You don't need to give a reason, and you don't need to prove anything.

This covers the standard report, the premium report, the Fix Kit, including one an AI agent bought for you, a review reading (a refunded or disputed reading closes, and what it kept is deleted), the full report of How AI sees your website (a refund or a dispute closes its private link, and a second payment for the same restaurant with the same email, while the link still works, is refunded automatically), and the first month of Review Watch. After its first month, Review Watch is cancelled anytime from its page and stops at the end of the month already paid for; months that have started aren't refunded. Unused codes of an advisor pack of review readings are refunded within 30 days. It doesn't change the rules for packs of report codes, the AI expert's 30-day pass or a restaurant's full check an AI agent buys from How AI sees your website, our online check, which are described below. That check is delivered in full the moment it is paid, so we refund it only if it wasn't delivered or didn't work.

After those 14 days, we still refund you in full if:

• you paid but we couldn't deliver your report, and we couldn't fix that within 7 days of you contacting us;
• a technical fault on our side makes the report unusable and we can't fix it;
• you were charged more than once for the same report; or
• the law where you live gives you a right to a refund.

The same rules cover the Fix Kit and the upgrade to the premium report. A Fix Kit ticked at checkout is emailed with your report, once the report is delivered, and one you add after paying is emailed straight away; either way, its workbooks and their PDFs can always be downloaded from your report page. The upgrade opens your numbers form straight away. So both are covered by the 14-day refund, and by the cases listed above after that. If your whole order is refunded, the Fix Kit that came with it stops working too. If an upgrade is refunded in full, your report goes back to the standard one and you keep the report we wrote. If a Fix Kit you added after paying is refunded in full, its download stops.

Packs of report codes for advisors have one more rule. If you ask within 30 days of buying a pack, we refund the codes you haven't used, whatever the reason, and those codes stop working. Codes you have already used aren't refunded, because their reports were delivered. Any refund of a pack's payment, including one Stripe makes, also ends the codes you haven't used. The cases listed above apply to packs too, for example if you paid and we couldn't give you your codes.

The 30-day pass starts working as soon as you pay, so it's final once it works. We don't refund it because you changed your mind, didn't use your questions, or disagreed with an answer. We will refund it in full if:

• you paid but the pass never worked, and we couldn't fix that within 7 days of you contacting us;
• a fault on our side stopped the assistant answering for a large part of your 30 days, and we couldn't fix it;
• you were charged more than once for the same pass; or
• the law where you live gives you a right to a refund.

A refunded pass stops working at once. The pass never renews, so there's nothing to cancel.

Everything we sell is digital: your report opens on screen right after payment and is emailed to you, and the Fix Kit and report codes are emailed too. Nothing is shipped, so there's nothing to send back, and returns and exchanges don't apply.

To ask for a refund, email support@restaurantdoctorai.com within 14 days of your purchase (30 days for a pack of report codes) from the address you paid with, and include your report reference if you have it (it's on your report and in your email). If an AI agent paid, include the payment id from your receipt. For the cases listed above that come up after 14 days, email us as soon as you notice. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.

On our website's checkout, Stripe is the reseller of your purchase, so Stripe may also refund a payment in some cases, for example to resolve a problem before it becomes a chargeback, or where consumer law requires it. When an AI agent pays for you, we are the seller and Stripe processes the payment.

If you are a consumer in the European Union or the United Kingdom, you can cancel within 14 days of buying and get a full refund, the same as everyone else. This doesn't affect your rights if the report is faulty.

Please contact us before disputing a charge with your bank. Most problems are fixed the same day. Stripe handles payment disputes, and we will share our records of the purchase and its delivery with it.

Gomorra Labs LLC
Email: support@restaurantdoctorai.com