Help & support

Your report opens on screen right after payment, and we email it from diagnostic@mail.restaurantdoctorai.com. Check your spam or promotions folder. Still missing? Email us from the address you paid with and we'll resend it.

Email us with your restaurant's name and the day you paid. Once we've confirmed the purchase is yours, we'll send the report to the right address.

Your report is built from your 12 answers, so one different answer can change the result. If something still looks off, tell us what and we'll take a look.

Stripe processes payments as the reseller of your purchase, through its Link service, and emails your receipt. You can also find your order at link.com.

Payments for RestaurantDoctorAI are processed by Stripe through Link. If you don't recognize a charge, email us, or get help at link.com.

Sales are final once your report is delivered. We refund in full if your report wasn't delivered, a technical fault on our side made it unusable, you were charged twice, or the law gives you a right to a refund. Email us within 14 days of your purchase. The details are in our Refund and Return Policy.

To get a copy of your answers or have them deleted, email us from the address you paid with. We keep the order records we need for legal and tax reasons. Our Privacy Policy explains what we collect and why.