Help & support

Your report opens on screen right after payment, and we email it from diagnostic@mail.restaurantdoctorai.com. Check your spam or promotions folder. Still missing? Email us from the address you paid with and we'll resend it.

Email us with your restaurant's name and the day you paid. Once we've confirmed the purchase is yours, we'll send the report to the right address.

Your report is built from your 12 answers, so one different answer can change the result. If something still looks off, tell us what and we'll take a look.

On our website's checkout, Stripe processes payments as the reseller of your purchase, through its Link service, and emails your receipt. You can also find your order at link.com. When an AI agent pays for you, we are the seller and Stripe processes the payment.

Payments for RestaurantDoctorAI are processed by Stripe through Link. If you don't recognize a charge, email us, or get help at link.com.

Email us within 14 days of your purchase and we refund you in full. You don't need to give a reason. After that, we still refund in full if your report wasn't delivered, a technical fault on our side made it unusable, you were charged twice, or the law gives you a right to a refund. The details are in our Refund and Return Policy.

To get a copy of your answers or have them deleted, email us from the address you paid with. We keep the order records we need for legal and tax reasons. Our Privacy Policy explains what we collect and why.

If you find a security problem on our website or in our tools for AI assistants, please email security@restaurantdoctorai.com with what you found and the steps to see it. We'll reply within 3 business days and keep you posted while we fix it. Please don't access or change anyone else's data, make a real payment, or slow the site down to test it, and give us a fair chance to fix the problem before you share it.